Frequently Asked Questions

What kind of documentation do I need to provide to rent a storage unit?

Do you require/offer insurance?

Do you provide locks for renters?

Do I need to give you a copy of my key?

Do you sell moving supplies?

Do you have trucks/vans available to rent for moving?

Do you have handcarts or dollies I could use?

Is your staff available to help me move into my unit?

How should I store items that are sensitive to cold, heat, moisture or dust?

Do you have any tips for packing and storing my items?

What if I need seasonal access to my storage contents?

What if I need extended access?

Can you accept packages delivered to your facility on my behalf?

Do you host auctions at the facility?

Do you offer storage for large items such as cars, RVs, boats or other motorized vehicles?

Do you rent space month-to-month or do I have to sign a long-term lease?

How do I make rental payments?

Do you offer referral bonuses?

How do I move out?

What are the rules and regulations while storing at the facility?

What is Smart Unit Monitoring

How do I request a refund?